Casework Claims Support

Putting Members First

Cogent works in partnership with our customers to develop innovative service delivery solutions to address challenges in their portfolios. We bring together a team of expert care coordinators and degree qualified allied health professionals to deliver client-centric case management to individuals in a diverse range of healthcare and employment settings.

In partnership with a large life insurer, we are able to to support clients with mental health conditions when lodging an income protection claim. Cogent’s team of care coordinators arrange for a nurse to visit clients in their home to assist with the completion of the claim forms, and then arrange for a qualified Psychiatrist to contact the treating doctor to gain appropriate medical information about their claimed condition.

The aim of this initiative is to:

  • Enhance the claims lodgement process, ensuring that lodging a claim is as easy as possible for clients in times of need
  • Better gather the right information up front
  • Positively engage with clients about their recovery and wellness including discussing the health benefits of good work.

If you have questions about the service or think a service like this could benefit your organisation, please contact us.