About the Partner
A national health and aged care provider operating 24/7.
The challenge
The organisation needed a 24/7 injury support program that could operate consistently across metropolitan, regional and remote locations, with reliable access to medical and allied health providers.
Occupational violence is a recognised and ongoing challenge in the aged care sector, with workers regularly exposed to aggressive and unpredictable behaviours. In this environment, access to early and expert psychological support is critical to help staff manage the impact of these experiences and remain engaged in their roles.
Our approach
Cogent Thinking delivers the Early Intervention Hotline and Care Coordination Service, supporting employees with:
- 24/7 Allied Health & Nurse triage
- National medical and physiotherapy networks
- Clear psychological referral pathways for early support
- Telehealth consultations
- Manager coaching to support safe, graduated return to work
- PowerBI reporting for transparency and insight
Results of the program:
- 2,300+ employees supported since program launch
- 90% return-to-work rate at handover
- 37% reduction in average claims cost (2021–2023)
- $25 saved for every $1 invested
The program has become a trusted and embedded component of the organisation’s health, safety and care culture.